This Privacy Policy applies to the online store operated under the brand 𝙫𝙤𝙦𝙯𝙚𝙢𝙞™ at voqzemi.com.

The store is operated by Hefei Lanji E-Commerce Co., Ltd.

This policy describes our approach to handling personal information in connection with website visits, customer inquiries, product purchases, order fulfillment, and related services.

The processing of personal information is subject to applicable privacy and data protection laws.

Depending on how you interact with our website, the following categories of personal information may be collected:

• Contact information: name, email address, telephone number, and mailing address.
• Order information: purchased products, order number, transaction details, and order history.
• Delivery information: shipping address, delivery instructions, and shipment-related details.
• Payment-related information: transaction status, payment method information, and billing details made available through payment service providers.
• Technical information: IP address, browser type, device information, and website usage data.
• Customer communications: inquiries, support requests, and information voluntarily provided to our team.

The information collected depends on the services you use and the information needed for the relevant purpose.

Personal information may be collected directly when you provide it through our website.

Examples include placing an order, entering shipping information, contacting customer support, or submitting an inquiry.

Certain technical information may also be collected automatically through cookies and similar technologies when you browse the website.

We may receive relevant information from service providers involved in payment processing, fulfillment, delivery, and website operations.

Personal information may be used for the following purposes:

• Processing and fulfilling customer orders.
• Arranging shipping and delivery services.
• Communicating about purchases and order status.
• Providing customer support and after-sales assistance.
• Managing returns, refunds, and disputes.
• Maintaining website functionality and security.
• Detecting and preventing fraud or unauthorized activity.
• Complying with applicable legal and regulatory obligations.
• Sending marketing communications where permitted by law.

We aim to use personal information only for appropriate purposes connected with our business operations and legal obligations.

Where applicable law requires a legal basis for processing personal information, that basis may include:

• Performing a contract, including processing and delivering orders.
• Complying with legal obligations.
• Pursuing legitimate business interests where permitted.
• Obtaining consent when consent is required.

The applicable basis depends on the purpose of processing and relevant privacy laws.

Our website may use cookies and similar technologies to support essential store functions, improve website usability, and understand how visitors interact with the store.

These technologies may support functions such as shopping carts, checkout sessions, security features, preferences, and website analytics.

Where advertising or marketing technologies are enabled, additional cookies or similar tools may be used in accordance with applicable consent requirements.

You may be able to manage cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

Personal information may be shared with service providers when reasonably necessary to operate our online store.

These providers may include:

• E-commerce platform and website service providers.
• Payment processors and financial institutions.
• Shipping carriers and fulfillment partners.
• Customer support and communication providers.
• Security, fraud prevention, and technical service providers.
• Analytics or marketing providers where applicable.

Information may also be disclosed where required by law, legal process, or legitimate regulatory requests.

Third-party providers may process information according to their own applicable privacy terms and legal obligations.

Payments made through our website may be processed using third-party payment service providers.

Depending on the payment method selected, the provider may collect and process payment details needed to complete the transaction.

Our store may receive relevant transaction information, such as payment status, order reference, and billing details, for order administration.

Payment service providers handle information according to their applicable security and privacy practices.

We recognize the importance of protecting personal information associated with customer accounts, purchases, and website interactions.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved.

However, no website, electronic transmission, or information storage method can be guaranteed to be completely secure.

Customers should take appropriate precautions when using online services, including protecting account credentials where applicable.

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be required for order administration, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary according to the type of information, its purpose, and applicable law.

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Because online commerce may involve service providers and customers in different countries, personal information may be processed or transferred across national borders.

The privacy and data protection laws of another jurisdiction may differ from those in your location.

Where applicable laws require specific safeguards for international transfers, those requirements should be observed.

Depending on your location and applicable privacy laws, you may have certain rights relating to your personal information.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of eligible information.
• Requesting restrictions on certain processing.
• Objecting to certain uses of personal information.
• Withdrawing consent where processing depends on consent.
• Exercising applicable data portability rights.
• Opting out of certain marketing or data-sharing activities where required by applicable law.

Privacy requests are subject to applicable legal conditions, identity verification, and permitted exceptions.

To submit a request, contact service@voqzemi.com .

Where marketing communications are offered and permitted, you may receive information about products, promotions, or store updates.

Where required, marketing communications will be based on appropriate consent or another lawful basis.

You may request to stop receiving marketing emails by using an available unsubscribe option or contacting customer support.

Operational communications relating to existing orders may still be sent when necessary.

Our website may contain links to third-party websites or services.

Those websites may operate under their own privacy policies and information handling practices.

We encourage customers to review the relevant privacy information before providing personal details to external services.

Our online store is intended for general consumer shopping and is not specifically directed toward children.

We do not intend to knowingly collect personal information from children in violation of applicable privacy laws.

If you believe personal information relating to a child has been provided inappropriately, please contact us so the matter can be reviewed.

We may update this Privacy Policy to reflect changes in business operations, website services, privacy practices, or legal requirements.

Updated information will be published on this page.

Where applicable law requires additional notice or consent for material changes, those requirements will apply.

If you have questions about this Privacy Policy, how your information is handled, or an applicable privacy request, please contact:

𝙫𝙤𝙦𝙯𝙚𝙢𝙞™

Email: service@voqzemi.com

Phone: +852 2807 369

Customer Service Hours: 8:00 AM – 10:00 PM Daily

We may request reasonable information to verify identity before responding to certain privacy requests.